AMERICAN ASSISTANCE AND YOURCALL WIRELESS - (American Broadband and Telecommunications Company)
American Assistance and YourCall Wireless (AMBT) wants to promptly address and efficiently resolve any questions or issues about your wireless service. Call us toll-free on 1.877.266.7212 during normal business hours.
The Puerto Rico Telecommunications Bureau (NET) has asked all utility companies to provide customers with the information below:
RIGHT TO OBJECT TO YOUR BILL OR SERVICE PROVISIONED
Any customer has the right to file a claim with AMBT about all or part of your bill. You have up to twenty (20) calendar days from the monthly cycle date of your service to object to the charges on your account.
First, you must object and/or request an investigation by calling our Customer Care, toll free, at 1.877.266.7212. Customer service associates are available Monday through Friday 8:00 AM – 11:00 PM and Saturday 10:00 AM -6:00 PM Eastern Time.
AMBT does not offer post-paid services. If you have a question about the pricing of a service, please contact us at the number cited below to determine if our services are right for you, before you purchase.
Puerto Rico Telecommunications Bureau (NET)
If you do not agree with the results of your price inquiry or service inquiry, or if AMBT failed to comply with any of the terms provided by law or regulation, you may file a review before the Telecommunications Bureau within thirty (30) days of AMBT’s final determination. To request a NET review, you can do so by (1) accessing the NET’s website at https://jrtpt.pr.gov/servicios/radica-una-querella/, (2) by calling 787.756.0804, (3) by sending an email to querellas@jrtpr.pr.gov, (4) by sending a letter to: Complaints Division, NET, 500 Ave. Roberto H. Todd, Santurce, PR 00907-3941, or (5) visiting the NET offices located at 500 Ave. Roberto H. Todd in Santurce, PR.
Independent Office of Consumer Protection Agency (OIPC)
OIPC educates, guides, assists and represents consumers of the telecommunications services in Puerto Rico. If you have any situation with a telecommunications provider, you can contact the OIPC at 787.523.6292, or by writing to the Independent Office of Consumer Protection, 500 Ave. Roberto H. Todd, San Juan, PR 00907-3941, by email at info@oipc.pr.gov or by visiting our offices located at 268 Ave. Munoz Rivera, Suite 702, Edif. World Plaza, San Juan, PR 00918-1925, Tuesday through Friday, from 7:30 AM to 4:00 PM.
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*Offer subject to eligibility for the Affordable Connectivity Program (ACP) and Lifeline.
**GSM coverage required. Offer may vary by location.
featured qualifying gourmet programs
Eligibility varies from state to state, but you may qualify for American Assistance if you qualify for any of the following government programs.
Household Size | 48 Contiguous States, D.C., and Territories | Alaska | Hawaii |
---|---|---|---|
1 | $18,347 | $22,937 | $21,101 |
2 | $24,719 | $30,902 | $28,431 |
3 | $31,091 | $38,867 | $35,762 |
4 | $37,463 | $46,832 | $43,092 |
5 | $43,835 | $54,797 | $50,423 |
6 | $50,207 | $62,762 | $57,753 |
7 | $56,579 | $86,657 | $65,084 |
8 | $62,951 | $94,622 | $72,414 | For each additional person, add | $6,372 | $7,965 | $7,331 |
*Please note, some states may use a different household income level as their Lifeline eligibility criterion
Lifeline is a government program that provides free cell phone service to eligible consumers.
The program ensures that all Americans have the opportunities and security that phone service brings.
Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Illinois, Indiana, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin (Also includes Puerto Rico)
We offer several plans based on the state that you reside in. All plans include FREE Voice Minutes, FREE Text messages, and FREE Data. There are no bills, long-term contracts, or activation fees for qualified Lifeline customers.
Have a question or comment about your service? Use the following form to send a message to one of our customer service representatives or send us an email using one of the addresses listed below.
Compliance Hotline
Compliance with Lifeline and Affordable Connectivity Program (ACP) Rules is our first priority and it takes the entire team.
HELPFUL LINKS